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Everyone is a chef!
Cooking should be positive and you should have the courage and tools 
to make great food. We want to help.



    ​  Owner Waltraud Neufeld


    Yes Chef Team



    • A receipt or order number is required for all returns.
    • Full return will be honoured on unused items in their original packaging and/or our price tag still on.
    • Full refund will be honoured on claims due to manufacturer's fault. 
    • There are no returns on food items or books.
    • All clearance items are a ‘final sale’.
    • A 15% restocking fee will be held back for items without its original box and/or tags.
    • For shipped online orders that have arrived broken , we require an email with images of the broken items inside the shipping box within 24 hours of receiving it, in order to claim. Email to
    • Exchanges or refunds must be made within 30 days of purchase (with the exception of Christmas purchases being January 25, with proof of purchase)
    • Items returned with a gift receipt will receive credit back on a gift card.
    • Gift Cards and E-cards are not redeemable for cash, and are not refundable.
    • There are no returns/exchanges on Gift Boxes.



    • Le Creuset

    OR 1.866.666.6162

    • All Clad

     OR 1.800.418.3325

    • Peugeot

     OR 708.667.7610

    • Smeg

     OR 800.421.6332

    • Thermoworks

     (Email) OR 1.800.393.6434