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Return Policy


  • A receipt or order number is required for all returns.
  • Full return will be honoured on unused items in their original packaging and/or our price tag still on.
  • Full refund will be honoured on claims due to manufacturer's fault. 
  • There are no returns on food items or books.
  • All clearance items are a final sale.
  • A 15% restocking fee will be held back for items without its original box and/or tags.
  • For shipped online orders that have arrived broken, we require an email with images of the broken items inside the shipping box within 24 hours of receiving it, in order to claim. Email to
  • In cases of an online return, shipping costs will be deducted from the refund. Exceptions to this are if an item has a manufacturing error or has been misrepresented online.
  • Exchanges or refunds must be made within 30 days of purchase (with the exception of Christmas purchases being January 25, with proof of purchase)
  • Items returned with a gift receipt will receive credit back on a gift card.
  • Gift Cards and E-cards are not redeemable for cash, and are not refundable.
  • There are no returns/exchanges on Gift Boxes.
  • There are no refunds/exchanges on Classes/Workshops.